In a continuing effort to provide customers with unsurpassed technical support, we are proud to
offer Support Plus. This service contributes to our goal of providing expert, comprehensive, and
timely technical support. ROC Software Support Plus is an instrument to deliver further technical
services about ROC solutions. Six main areas comprise SupportPlus:
If you have any questions regarding:
Searchable Knowledgebase – Contains technical support resolution records. Access
this area to search through our extensive records and find solutions to numerous issues.
TechNotes – These "how to guides" are written by our tech support staff and
reflect current issues that customers may face during product enhancement, configuration,
installation procedures or system updates.
Documentation – Contains all of our current user guides, release notes and
addendums. Access this area to view or download the latest ROC Software documents.
Downloads – Download the latest versions of ROC Software products. Upgrade
software at your convenience. Also contains ROC Software utilities.
Demo Codes – Access this area to create Demo Codes for use with ROC Rhapsody and
Disaster Recovery – Access this area to create Disaster Codes for use during a
- Reactivating support for ROC products
- Updates for your ROC products
- Your current support privileges
Please contact ROC Customer Service by
email or call (512) 336-4200
We are committed to helping you get the most out of your ROC products.
Questions about SupportPlus?
- How do I become a member?
All ROC Software customers with active support contracts are provided an Access Code
to create a Support Plus accounts.
- First time user?
Click here to use your Access Code to create a user
- Didn't receive an Access Code?
Send an email
or call us at (512) 336-4200 to get yours today.