World class support

ROC Software takes great pride in the outstanding technical support we deliver to each and every customer. Our technical support engineers have experience supporting companies ranging from one to thousands of installed systems across a multitude of industries. Our goal is to provide the highest level of service by answering customer calls quickly and by providing solid customer and technical support. We’re a software company, not a sales company, and we are dedicated to make sure our outstanding products make your environment simpler to manage.

Technical Support by Phone

• Monday - Friday 8:00 am - 5:00 pm CST
• 24/7 After Hours Emergency
• Multi-Level Escalation, including After Hours Emergency calls
• Remote Desktop Control (via Web or Windows Remote Desktop)

Technical Support via the Website and Support Plus

• Submit support requests and questions
• Download product upgrades for Rhapsody and EasySpooler
• View product FAQs online
• Search the ROC information database
• View and download ROC TechNotes in .pdf format
• View and download product manuals in .pdf format
• Download useful tools
• Request demo codes
• Request disaster recovery codes

Contact us regarding any questions you may have at: email us (support@rocsoftware.com) or call (512) 336-4200.

Professional Services and Training

Get more out of your ROC Software products

Whether you need help with implementation, customization of ROC products in your environment, or training for your staff, the ROC Software Professional Services group can help. Services and training can be performed on line or at your location.

If you have questions regarding the professional services provided by ROC Software, please email us (support@rocsoftware.com) or call (512) 336-4200.