Technical Support

World class support

ROC Software takes great pride in the outstanding technical support we deliver to each and every customer. Our technical support engineers are highly experienced and are located with the ROC Software development teams for both our batch job scheduling and output management products- resulting in a unique benefit for our customers and partners.

The ROC team has experience of supporting companies with one to thousands of installed systems across a multitude of industries. Our goal is to provide the highest level of service by answering customer calls quickly and by providing solid customer and technical support. We will earn your trust through strong technical knowledge and support practices.

Technical Support by Phone

  • Monday - Friday 8:00 am - 5:00 pm CST
  • 24/7 After Hours Emergency
  • Multi-Level Escalation, including After Hours Emergency calls
  • Remote Desktop Control (via Web or Windows Remote Desktop)

Technical Support via the ROC Corporate Website

  • Submit support requests and questions
  • Download product upgrades for Rhapsody and EasySpooler
  • View product FAQs online
  • Search the ROC information database
  • View and download ROC TechNotes in .pdf format
  • View and download product manuals in .pdf format
  • Download useful tools
  • Request demo codes
  • Request disaster recovery codes

Contact us regarding any questions you may have at: email us or call (512) 336-4200.

Training and Professional Services

Get more out of your ROC Software products

Whether you just need to get more staff members trained on the basics, help with implementation, or you need to customize ROC products in your environment, the ROC Software Professional Services group can help. Classes can be scheduled on site at your location or ROC holds periodic classes at the corporate office.

If you have questions regarding the professional services provided by ROC Software, please email us or call (512) 336-4200.

What Our Clients Say…

« You have the answers, not only for EasySpooler, but also for most of the UNIX questions we have. »

Roger McCoy
McCoy Myers